Payment
Due to the strict terms and conditions applied by hotels and lodges, our new terms of payment are 50% deposit to confirm a safari and the balance (50%) to be paid on arrival in Cash in US Dollars (less deposit in request ) . US Dollars must be as from 2010 series and above / New us Dollars recommended. The company reserves the right to cancel the booking if payment is not received in accordance with these terms.
All payments by wire transfer to our bank account (details to be provided accordingly). Payment by card is also acceptable (Visa, Mastercard, JCB & American Express) but attracts a 3.5 % surcharge. Details of how to pay by card will also be provided accordingly.
Cancellation
Any monies paid will be refunded less the cost of cancellation fees levied by hotels, food purchases and any other relevant expenses.
In the event of a cancellation, cancellation fees shall be applied as follows: – Within the period of 13 to 55 days before commencement of the safari, a fee of 25% of the total cost of the safari shall apply. – Within the period of 12 to 8 days before commencement of the safari, a fee of 50% shall apply. – Within 7 to 0 days before the commencement of the safari, a fee of 100% of the total cost of the safari – Incase a safari is cut short (reduced length of stay), no refund is given.
The company reserves the right to cancel a safari in which case a full refund of all payments received will be made.
Transportation
Cars, minibuses, land rovers, coaches or trucks will be provided depending on the route and the number of participants. The right is reserved to employ the services of sub-contractors. English speaking driver/guides are provided.
Accommodation
Based on two persons sharing a double room/tent. Where possible rooms with private baths are provided. Single rooms are available at an additional cost but cannot be guaranteed. Hotels/lodges are named as an indication of category and rooms can be reserved at similar hotels/lodges
Alteration to tours
The company reserves the right to alter the arrangement or cancel the operation of a scheduled tour should conditions so necessitate. It also reserves the right to decline to accept or retain any personas a member of any tour at any time, in which case an equitable amount will be refunded. Prices are based on tariffs and other costs prevailing at the time of printing and are subject to change without notice.
Liability
The Company and its agents act only as agents for the passenger in all matters relating to hotels/lodge accommodation, tours, transport, etc. and shall not be liable for injury, delays, loss or damage in any manner.
The company’s liability to passengers carried in its own vehicles is governed by the laws of the country in which the tour takes place and no other country. All claims are subject to the jurisdiction of the courts of the country in which the action arise. The company reserves the right to employ sub-contractors for all or part of the services.
Note
All expeditions involve an element of personal risk and at times can be of a hazardous nature. Expedition members must accept this risk; we are not liable for any loss, damage, injury, expense, delay or inconvenience caused to you or your baggage as a result, whether directly or indirectly, or any matter of whatever nature, which is outside our control. All participants are advised to take out an insurance policy to cover personal accident and medical expenses. We can arrange this at a low cost.
Climbing
Gear for mountain climbing is not included in the tour cost but can be hired at Nanyuki, Naro Moru or Chogoria for Mt. Kenya and at the Marangu Park gate for Mt. Kilimanjaro.
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